Communication & Technology
At Tornos, we’ve always recognised the immense potential of technology to drive development and foster growth within the tourism sector. We leverage the most up-to-date communication systems, understanding the demands of today’s fast-paced world. Our goal is to seamlessly integrate technology into our operations, benefiting our clients, suppliers, and vendors alike.
We believe that even a simple email exchange with Tornos should be a positive experience. We pride ourselves on our prompt response time, which in turn empowers our clients to address their own inquiries more efficiently, ultimately increasing the likelihood of successful outcomes. At Tornos, every incoming email is a priority, and we strive to provide an immediate response to each one. Should there be any unforeseen delay, we make it a point to inform the sender, ensuring clear and timely communication every step of the way.
‘LUCKNOWLEDGE’ is our monthly e-newsletter, distributed to approximately 15,000 registered recipients. An exclusive editorial and product team works tirelessly to bring you the latest updates from our destination, empowering our clients with essential knowledge. Our social media presence is also quite active, primarily using Facebook, Twitter, YouTube, and Instagram as our main channels.
In keeping with technological advancements, we have integrated all our bookings into a custom-made software called ‘Precision‘. Once bookings are received, they are entered into this system, and each movement is assigned a Unique Identification Number (UID) for better tracking and management. Additionally, an automated confirmation is sent to our clients, ensuring that their booking has not only been received and confirmed, but that it will also be reflected in our ‘daily movement chart’ when the time comes. This process helps eliminate any potential human error or omission on the movement date. As an extension of this software, we have implemented a billing system that generates highly secure, digitally signed, GST-compliant tax e-invoices. These invoices are sent via email, can be opened in any internet browser, and can be printed for record-keeping at the recipient’s end if necessary.
Tourist Guide Systems allows our guest to hear the guides clearly, even from a distance. ‘Reference Guiding’ is another innovative approach where our tourist guides and the walk leaders give insights and explanations to our guests using old pictures and maps displayed on handheld tablets.
At Tornos, we heavily invest in communication and technology to enhance our service delivery. This commitment is an integral part of our Standard Operating Procedure (SOP) and is often recognized as our Unique Selling Proposition (USP).